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Company members are assigned An admin assigns technicians and other users licenses to access and use NextTicket Manager. This article is a step-by-step guide on how to:

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This procedure applies to NextTicket for Autotask, NextTicket for ConnectWise Manage, NextTicket for Kaseya BMS, and NextTicket for Syncro. Users must have admin rights to perform these steps. 

Assign a NextTicket license 


  1. Log in to the MSPbots app and go to Apps.
  2. Open the NextTicket and navigate to the upper right-hand section. Select Settings. > Assign License.
    assign NextTicket license
  3. On the Customize your purchase plan pop-up, click the + Addbutton. 
    add license
  4. Click the name of the member you want to give access to the NextTicket app. This will put a checkmark beside the name and will add the member to the Paid Accounts list.


    You can only add the maximum number of users allowed in your package. File a request through, or update your plan if you need more user access.

  5. Click Save.

Remove a NextTicket license


  1. To remove a member's license, follow Steps 1 to 3 above.
  2. In Step 4, click on the member's name to remove the checkmark.
  3. Click Save.