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The bvoip dashboard and widgets provide a quick overview and gauge of performance data like call queues, inbound and outbound calls and tickets, agent-answered calls, race-to-answer leaderboards, frequent callers, talk time, and busy hours.
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BVoIP Dashboard Sample Views
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Dashboard Information
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| Dashboard | Description |
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| BVOIP BVoIP Dashboard | A dashboard designed and created by bvoip and MSPbots |
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| Widgets Name | Type | Description | Screenshot | Links |
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| New Tickets vs. Inbound Calls | Bar Graph | A column chart comparing the count of New Tickets with Inbound Calls per day in the last 7 days, including today |   | |
| Unanswered Queue Calls - Current Day | Card Number | A card number displaying the Count of Unanswered Queue Calls for today |
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| Unanswered Queue Calls - Current Week | Card Number | A card number displaying the count of Unanswered Queue Calls for the current week |
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| Unanswered Queue Calls - Current Month | Card Number | A card number displaying the count of Unanswered Queue Calls in the current month |
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| Agents Answered Calls - Today | Grid Type | A table listing the count of Agents Answered Calls today. This is arranged according to the Destination Name. |
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| Agents Answered Calls - Last 7 Days | Grid Type | A table listing the count of Agents Answered Calls in the last 7 days including today. This is arranged according to the Destination Name. |
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| Agents Answered Calls - Last 30 Days | Grid Type | A table listing the count of Agents Answered Calls in the last 30 days including today. This is arranged according to the Destination Name. |   | |
| Race to Answer Leaderboard - Today | Grid Type | A table listing the Destination Name and the Average Seconds to Talk of the leading agents for today |
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| Race to Answer Leaderboard - Last 7 Days | Grid Type | A table listing the Destination Name and the Average Seconds to Talk of the leading agents in the last 7 days, including today |
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| Race to Answer Leaderboard - Last 30 Days | Grid Type | A table listing the Destination Name and the Average Seconds to Talk of the leading agents in the last 30 days, including today |
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| Frequent Callers - Today | Grid Type | A table listing the call counts made today by callers under Originated by Name |
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| Frequent Callers - Last 7 Days | Grid Type | A table listing the Call Count made in the last 7 days, including today, by companies under the Originated by Name column |
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| Frequent Callers - Last 30 Days | Grid Type | A table listing the Call Count made in the last 30 days, including today, by companies under Originated by Name |
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| Talk Time - Today | Grid Type | A table listing the total Talk Time today in minutes per Destination Name |
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| Talk Time - Last 7 Days | Grid Type | A table listing the Total Talk time in the last 7 days, including today, per Destination Name |
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| Talk Time - Last 30 Days | Grid Type | A table listing the total Talk Time in minutes in the last 30 days, including today, per Destination Name |   | |
| Outbound Call Goals | Progress Tracker | A progress tracker for Outbound Call Goals made today |
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| Calls by Queue - Today | Pie Chart | A pie chart showing the breakdown of Calls by Queue today |
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| Calls by Queue - Last 7 Days | Pie Chart | A pie chart showing the breakdown of Calls by Queue in the last 7 days, including today |
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| Calls by Queue - Last 30 Days | Pie Chart | A pie chart showing the breakdown of Calls by Queue in the last 30 days, including today |
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| Busy Hours Heatmap - Today | Heatmap | A heatmap of calls made today per hour |
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| Busy Hours Heatmap - Last 7 Days | Heatmap | A heatmap of calls per hour in the last 7 days, including today |
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| Busy Hours Heatmap - Last 30 Days | Heatmap | A heatmap of calls per hour in the last 30 days, including today |
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Purchasing the
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bvoip Dashboard Package
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- Log in to MSPbots and go to MarketPlace.
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- On the Marketplace tab, click the BI Packages
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- tab.
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- Locate the bvoipBI package package and click it.
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- This action will take you to the Purchase window.
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- Read the inclusions in the package and c
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- lick Purchase when ready.
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- Next, select the type of purchase plan. Then,
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- click the Purchase button.
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- Input your Credit Card details and click Save.
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- Proceed to complete your order.
Accessing the
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bvoip BI Packages
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The steps below are done after purchasing a bvoip BI Package. |
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- Log in to MSPbots and go to the Apps page.
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- Locate bvoip BI Packages
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- then, click it to open.
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- On the Dashboards tab
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- , select the dashboard that you want to view.
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Overview
Content Tools