The bvoip dashboard and widgets provides you provide a quick overview on your data and helps you gauge your performance pertaining to your of performance data like call queues, inbound and outbound calls and tickets, agent answered calls, race to answer leaderboards, frequent callers, talk time, and busy hours.
BVOIP Dashboard Sample Views
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Image Modified![](/download/attachments/24812487/image2022-10-5_1-57-24.png?version=1&modificationDate=1664906247126&api=v2&effects=drop-shadow)
Dashboard Information
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Dashboard | Description |
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BVOIP Dashboard | A dashboard designed and created by bvoip and MSPbots |
Widgets Name | Type | Description | Screenshot | Links |
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New Tickets vs. Inbound Calls | Bar Graph | A column chart |
displaying new tickets and inbound calls by New Tickets with Inbound Calls per day in the last 7 days, including today | Image Modified | |
Unanswered Queue Calls - Current Day | Card Number | A card number displaying the |
count of unanswered queue calls Count of Unanswered Queue Calls for today | Image Modified
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Unanswered Queue Calls - Current Week | Card Number | A card number displaying the count of |
unanswered queue calls in Unanswered Queue Calls for the current week | Image Modified
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Unanswered Queue Calls - Current Month | Card Number | A card number displaying the count of |
unanswered queue calls Unanswered Queue Calls in the current month | Image Modified
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Agents Answered Calls - Today | Grid Type | A table listing the count of |
agents answered calls today by destination nameAgents Answered Calls today. This is arranged according to the Destination Name. | Image Modified
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Agents Answered Calls - Last 7 Days | Grid Type | A table listing the count of |
agents answered calls Agents Answered Calls in the last 7 days including today |
by destination name. This is arranged according to the Destination Name. | Image Modified
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Agents Answered Calls - Last 30 Days | Grid Type | A table listing the count of |
agents answered calls Agents Answered Calls in the last 30 days including today |
by destination name. This is arranged according to the Destination Name. | Image Modified | |
Race to Answer Leaderboard - Today | Grid Type | A table listing the |
destination name average seconds to talk today Average Seconds to Talk of the leading |
agents agents for today | Image Modified
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Race to Answer Leaderboard - Last 7 Days | Grid Type | A table listing the |
destination name average seconds to talk Average Seconds to Talk of the leading agents in the last 7 days, including today |
, of the leading agents | Image Modified
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Race to Answer Leaderboard - Last 30 Days | Grid Type | A table listing the |
destination name average seconds to talk Average Seconds to Talk of the leading agents in the last 30 days, including |
today, of the leading agents today | Image Modified
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Frequent Callers - Today | Grid Type | A table listing the |
count of calls call counts made today by |
originated namecallers under Originated by Name | Image Modified
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Frequent Callers - Last 7 Days | Grid Type | A table listing the |
count of calls Call Count made in the last 7 days, including today, |
by originated nameby companies under the Originated by Name column | Image Modified
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Frequent Callers - Last 30 Days | Grid Type | A table listing the |
count of calls Call Count made in the last 30 days, including today, by |
originated namecompanies under Originated by Name | Image Modified
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Talk Time - Today | Grid Type | A table listing the total |
talk time Talk Time today in minutes |
today by destination nameper Destination Name | Image Modified
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Talk Time - Last 7 Days | Grid Type | A table listing the |
total talk minutes in the last 7 days, including today, |
by destination nameper Destination Name | Image Modified
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Talk Time - Last 30 Days | Grid Type | A table listing the total |
talk time Talk Time in minutes in the last 30 days, including today, |
by destination nameper Destination Name | Image Modified
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Outbound Call Goals | Progress Tracker | A progress tracker for |
outbound calls Outbound Call Goals made today | Image Modified
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Calls by Queue - Today | Pie Chart | A pie chart showing the breakdown of |
calls queue Queue today | Image Modified
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Calls by Queue - Last 7 Days | Pie Chart | A pie chart showing the breakdown of |
calls queue Queue in the last 7 days, including today | Image Modified
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Calls by Queue - Last 30 Days | Pie Chart | A pie chart showing the breakdown of |
calls queue Queue in the last 30 days, including today | Image Modified
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Busy Hours Heatmap - Today | Heatmap | A heatmap of calls |
by hour made today per hour | Image Modified
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Busy Hours Heatmap - Last 7 Days | Heatmap | A heatmap of calls |
by per hour in the last 7 days, including today | Image Modified
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Busy Hours Heatmap - Last 30 Days | Heatmap | A heatmap of calls |
by per hour in the last 30 days, including today | Image Modified
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Purchasing the
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BVOIP Dashboard Package
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1. Login Log in to the MSPBots MSPbots and go to MarketPlace.
2. On the Marketplace tab, click click the BI Packages tab.
![](/download/attachments/24812487/image2022-10-5_2-14-7.png?version=1&modificationDate=1664907248162&api=v2&effects=drop-shadow)
3. Search for bvoip BI package package and click it. . This action will take you to the Purchase window.
![](/download/thumbnails/24812487/image2022-10-6_0-19-29.png?version=1&modificationDate=1664986771064&api=v2&effects=drop-shadow)
4. This opens the purchase page. Then click Read the inclusions in the package and click Purchase when ready to buy.
![](/download/attachments/24812487/image2022-10-6_0-21-27.png?version=1&modificationDate=1664986889323&api=v2&effects=drop-shadow)
5. Select Next, select the type of purchase plan. Then, click clickthe Purchase button.
![](/download/thumbnails/24812487/image2022-10-6_0-23-3.png?version=1&modificationDate=1664986985128&api=v2&effects=drop-shadow)
6. Input your Credit Card Details. Click, details and click Save.
7. Proceed with to complete your ordercompletion.
Accessing the
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BVOIP BI Packages
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Info |
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The steps below are done after purchasing a bvoip BI Package. |
1. Login Log in to MSPBots MSPbots and go to the Apps page
2. Search for bvoip BI Packages. Then, click to open.
![](/download/attachments/24812487/image2022-10-6_0-28-1.png?version=1&modificationDate=1664987283571&api=v2&effects=drop-shadow)
3. Hover over Dashboards menu to show a drop-down list, then Click the Dashboards tab and select the dashboard that you want to view. This opens up the specific dashboard e.g. bvoip dashboard.
![](/download/attachments/24812487/image2022-10-6_0-32-2.png?version=1&modificationDate=1664987523668&api=v2)