N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
Page History
...
| Widgets Name | Type | Description | Screenshot |
|---|---|---|---|
| New Tickets vs Inbound Calls | Bar Graph | A column chart displaying the count of new tickets and inbound calls by day in the last 7 days including today |
|
| Unanswered Queue Calls - Current Day | Card Number | A card number displaying the count of unanswered queue calls today |
|
| Unanswered Queue Calls - Current Week | Card Number | A card number displaying the count of unanswered queue calls in the current week |
|
| Unanswered Queue Calls - Current Month | Card Number | A card number displaying the count of unanswered queue calls in the current month |
|
| Agents Answered Calls - Today | Grid Type | A table listing the count of agents answered calls today by destination name |
|
| Agents Answered Calls - Last 7 Days | Grid Type | A table listing the count of agents answered calls in the last 7 days including today by destination name |
|
| Agents Answered Calls - Last 30 Days | Grid Type | A table listing the count of agents answered calls in the last 30 days including today by destination name |
|
| Race to Answer Leaderboard - Today | Grid Type | A table listing the destination name and the average seconds to talk today of the leading agents |
|
| Race to Answer Leaderboard - Last 7 Days | Grid Type | A table listing the destination name and the average seconds to talk in the last 7 days, including today, of the leading agents |
|
| Race to Answer Leaderboard - Last 30 Days | Grid Type | A table listing the destination name and the average seconds to talk in the last 30 days, including today, of the leading agents |
|
| Frequent Callers - Today | Grid Type | A table listing the count of calls today by originated name |
|
| Frequent Callers - Last 7 Days | Grid Type | A table listing the count of calls in the last 7 days, including today, by originated name |
|
| Frequent Callers - Last 30 Days | Grid Type | A table listing the count of calls in the last 30 days, including today, by originated name |
|
| Talk Time - Today | Grid Type | A table listing the total talk time in minutes today by destination name |
|
| Talk Time - Last 7 Days | Grid Type | A table listing the total talk time in minutes in the last 7 days, including today, by destination name |
|
| Talk Time - Last 30 Days | Grid Type | A table listing the total talk time in minutes in the last 30 days, including today, by destination name |
|
| Outbound Call Goals | Progress Tracker | A progress tracker for outbound calls today |
|
| Calls by Queue - Today | Pie Chart | A pie chart showing the breakdown of calls by queue today |
|
| Calls by Queue - Last 7 Days | Pie Chart | A pie chart showing the breakdown of calls by queue in the last 7 days including today |
|
| Calls by Queue - Last 30 Days | Pie Chart | A pie chart showing the breakdown of calls by queue in the last 30 days including today |
|
| Busy Hours Heatmap - Today | Heatmap | A heatmap of calls by hour today |
|
| Busy Hours Heatmap - Last 7 Days | Heatmap | A heatmap of calls by hour in the last 7 days including today |
|
| Busy Hours Heatmap - Last 30 Days | Heatmap | A heatmap of calls by hour in the last 30 days including today |
|
...
Purchasing the bvoip Dashboard Package
...
1. Login to the MSPBots and go to MarketPlace.
...
Overview
Content Tools