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Important: Next Ticket NextTicket is still in beta version. You have to reach out to us and schedule an onboarding meeting before you can use the function. Send an email to support@mspbots.ai to schedule a meeting.
What is the Next Ticket NextTicket app?
Next Ticket NextTicket auto dispatcher saves 80% of ticket dispatchers' time. This is way faster and more accurate than prioritization and dispatching that's done by humans. The unique priority rules design makes ticket dispatching super flexible to fit any business process. Check the video here:
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How to access Next TicketNextTicket
Navigate to Apps on the MSPbots menu and open the Next Ticket NextTicket app.
Setting up Next TicketNextTicket
Only MSPbots admins have permission to manage the settings. Click Settings on the upper right corner of the screen to view the Next Ticket NextTicket Settings tab.
Set up filters
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See more info in Setting Up the Point System for Next Ticket Priority Rules
Next Ticket NextTicket Priority Rules
These are examples of how you can assign points to priority rules.
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Please send an email to support@mspbots.ai.
Next Ticket NextTicket for ConnectWise
See more detail in Next Ticket for ConnectWise Manage.
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