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This procedure is for Autotask users.
To hyperlink tickets:
1. Log in to the MSPbots dashboard and navigate to Widgets on the menu.
2. Search for the widget you want to modify and open it.
3. On Open the Widget Builder window, click the Dataset.
24. Click the ellipsis button, then click Edit.
35. Add the ticket ID to the dataset settings.
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d. Click the paintbrush icon and select Autotask Ticket URL from the Format dropdown list.
e. Click Save.
46. Add Add the ticket number to the dataset settings.
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d. Click the paintbrush icon and select Autotask Ticket URL from the Format dropdown list.
e. Click Save.
57. Click Save to apply the new settings.
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