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You can create bots that will remove SyncroMSP and MSPbots tickets in MSPbots when specific criteria are met. When creating the bot, you will add blocks for the REST API Call and for deleting the Syncro tickets in MSPbots.
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You need a successful Syncro MSP integration with MSPbots before performing the steps below. Refer to the article SyncroMSP Integration Setup for help connecting SyncroMSP to MSPBots. |
This article shows these has the steps for designing the bot to delete SyncroMSP tickets:
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Click Save in the upper-right corner of the bot settings window to save your settings.
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