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Bot messages with the Ready status are prepared and waiting to be delivered. On the bots tab of the MSPbots app, the Ready column counts the number of messages that are have been generated but have stayed in the “ready” did not progress from the ready status.

The Received status means that the identified receiver has successfully received the bot message. In the app, the Received column counts the number of messages that the users have received but have not read yet.

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A message with a received status that has not been read could mean that the technician is ignoring the bot alert. On the other hand, if a message has both the received and read status, it means that the technician has read and possibly taken action from the alert. Improvements may start to be observed in the technician's attendance or ticket resolution time, depending on the goal of the bot alert. 

*Note: The ready, received, and read statuses are also visible when using the List view.