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This article shows how to establish provides the following step-by-step guide for establishing the connection of ConnectWise Automate On-Premise to MSPbots. 

1.

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 Complete the prerequisites

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Ensure you have a new read-only account in your SQL Server or MySQL for communicating with MSPbots. You can refer to the article How to Create a Read-only Account for Your SQL Server or MySQL for guidance. 

2. Connect the MSPbots agent. 

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1. Go to Integrations 

The following are the requirements for connecting the MSPbots agent to ConnectWise Automate On-Premise: 

• Internal IP of the SQL Server 
• db_datareader permissions 
  

To grant db_datareader permissions:  

1. 1. Open your SQL server and select db_datareader permissions for MSPbots.
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   2. Click OK.

2. Connect the MSPbots agent

Go to Integrations 
1. on the MSPbots app menu. 
2. Find the ConnectWise Automate On-Premise
 and click the Config 
3.  and click the Config icon.
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4. Next, click the download icon for
the 
5. the MSPbots SQL Agent Client
 to
6.  to start downloading the installer file.
   
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8. When the download is complete, follow the prompts to install the MSPbots SQL Agent client.
9. During the setup,
select Automatic Start and 
10. select Automatic Start and Create a desktop shortcut, then
click 
11. click Next. 
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Follow the prompts.
12. In the last step, select
the 
13. the Launch MSPbotsAgentService
 checkbox
14.  checkbox and
click 
15. click Finish. The window will automatically close when the service starts.
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16. Launch the MSPbots agent and log in using your MSPbots account. You can
Minimize
17. minimize or
Close
18. close the window after login but do not log out. 
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3.

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Set up the MSPbots Agent Connector. 

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1. Go
back to Integrations.
2. to Integrations on the MSPbots app menu.
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3. Search for ConnectWise Automate On-Premise and click it to open the connection settings. 
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 Click
4.  Click the +Add Connector
 button
5.  button. 
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   Info
   The last success auth

 shows

6. shows the last time

when 

7. when the MSPbots Agent successfully pulled the database configuration information.

By default, this

8. This process is set to occur every 5 minutes by default.

    
   
9. Fill in
all of
10. the following required fields.
    • Database Type - Select either SQL Server or MySQL.
    • Agent
 - The agent will be
11. • - This field is populated automatically with the name of the installed machine.
    • IP - Provide the internal IP address or FQDN of the SQL or MySQL server.
    • Database Name
    • Time Zone - Select the time zone used by the connected database.
    • User ID - This is the username of the user with read-only access to the database.
    • Password - This is the password of the user with read-only access to the database.
      
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      Note

I

13. • It may take a few moments for the agent to check in after installation.  If you have

installed multiple MSPbots agents with

14. • installed multiple MSPbots agents with different databases in different network segments, you have to select the device name where you manually installed the MSPbots Agent. You can find the device name in the Agent selection box. Select the one under the corresponding gateway of the database.

Click 
15. Click Save and Sync.

4.

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Create a dataset and validate the data. 

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1. Go
to Datasets 
2. to Datasets on the MSPbots app menu and click
the 
3. the New Agent
Dataset 
4. Dataset button. 
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5. When the New window appears,

click 

6. click Integration and select ConnectWise Automate On-Premise. Don't forget to fill in the

dataset 

7. dataset Name 

and 

8. and Description fields.

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10. Next, go to
the 
11. the Data Cleaning
 tab
12.  tab to show the Validate SQL section below.
    1. Select a database from
the DB 
13. 1. the DB dropdown list.
 
14. 1. 
       

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    2. Scroll down to the Validate SQL section and fill in the SQL field. The most common SQL statement here is “select * from TABLENAME”.
Scroll down to the Validate SQL section
15. 1.  
    2. Input your desired Sync Frequency in
, fill in the SQL field, and input your desired Sync Frequency in
16. 1. minutes.
       

       Tip
       Sync Frequency is currently limited to 30 minutes and can only be decreased for smaller datasets. For larger datasets, the frequency may be limited due to a large amount of data ingestion and the

constraint

17. 1. constraints it would place on both your server and ours.

       
       
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Click Confirm 
18. Click Confirm when done. This will show a preview of the data for your validation. You can customize or use the default character length for string-type fields, and
the time
19. the time field can be set with a timezone.
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20. Once you confirm the data is correct,
click OK 
21. click OK to create and save the dataset. The data will be synchronized in 10 minutes.

5.

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Save the logs and send the file to MSPbots Support

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Team. 

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1. Open the MSPbots Agent client and click
the 
2. the Save Log
 button
3.  button on the upper right corner of the window. 
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Click 
4. Click Confirm
 on
5. in the Tips
popup that appears. 
6. pop-up window.  
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7. Next, select the location to save the logs, provide a filename, and
click 
8. click Save.
9. Send the file to
 
10. support@mspbots.ai.

Related Topics 

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