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This app contains dashboards that use data on from time entries to calculate for the Utilization, Realization, and Billable Utilization of a team. The different widgets included in this suite will help Business Owners and Service Managers reach their target utilization , and answer questions such as:
- Are
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- your team members recording their time entries correctly?
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- Is your team working on too
...
- many internal or non-billable tickets?
- Is
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- your team's workload managed effectively?
This page contains the following information:
Table of Contents style none
List of Dashboards and Descriptions
Dashboard Name | Description |
|---|---|
| Team Utilization - Summary | This dashboard shows key team metrics and highlights the Utilization, Realization, and Billable Utilization for the selected date range. It also has column charts that show the monthly trend for these metrics over the last 12 months. |
| Team Utilization - Comparison | This dashboard contains a table that shows a breakdown of key KPIs on a per-technician level to allow Managers managers to review the performance of specific teams /or individuals. For a quick view, it It also has graphs showing that show the top technicians /teams in terms of or teams based on utilized and realized hours. |
| Team Utilization - Compare Periods | This dashboard has 2 two similar tables showing the breakdown of KPIs on a per-technician level to allow users to compare the comparison of an individual's utilization with other members or across different periods or against other members. |
| Team Utilization - Compare Teams | This dashboard has 2 two similar tables showing the breakdown of KPIs on a per-team level to allow users to compare the comparison of a team's utilization across different periods or against other teams. |
| Team Utilization - Work Category | This dashboard shows recorded hours for each Work Category and Business Unit on a per-team /or technician level. |
| Team Utilization - Non-Billable Time | This dashboard gives a complete breakdown of time entries tagged as Do Not Bill or No Charge on a per-team and technician level. Also It also shows the proportion of non-billable time recorded against customer and internal teams. |
| Team Utilization - Daily Time Span | This dashboard shows a comparison between the computed Total Daily Span (hours spent by a technician) and Total Labor Hours (hours logged for work by a technician). |
| Team Utilization - Daily Chart | This dashboard shows the daily average and trend for the following KPIs : Utilization, Realization, Billable Utilization, Do Not Bill, and No Charge. |
| Team Utilization - Weekly Chart | This dashboard shows the weekly average and trend for the following KPIs : Utilization, Realization, Billable Utilization, Do Not Bill, and No Charge. |
| Team Utilization - Non-Business Hours | This dashboard gives a breakdown of Time Entries under Non-Business Hours on a per-technician and date entry level. |
| (SETTINGS) Team Utilization Suites Settings for App Package | This contains settings for dashboards under the Team Utilization suites for ConnectWise Manage Integration. For Team Utilization, users can select which among their companies should be tagged as internal and also assign teams to technicians. |
Terms and Calculations
Term | Definition/Calculation |
|---|---|
| Available Hours | Daily capacity recorded per member * # multiplied by the number of weekdays for the selected date range |
| Staff Available Hours | Available Hours less PTO hours |
| Staff Billable Days | Staff Available Hours divided by 8 hours. Used This is used to compute for utilized/day, realized/day, and billable utilized/day. |
| Utilized Hours | Actual hours worked based on time entries excluding PTO hours |
| Utilization % | Utilized hours Hours / Staff Available Hours |
| Realized Hours | Utilized Hours excluding time entries against internal companies |
| Realization % | Realized / Staff Available Hours |
| Billable Utilized Hours | All time entries that are considered Realized and are Billable |
| Billable Utilization % | Billable hours / Staff Available Hours |
| PTO | Total hours of recorded Paid Time Off such as Holiday, Lunch, Vacation, and Personal |
| Invoiceable | Time entries that are billable Billable but not against an Agreementagreement |
| No Charge | Total hours of time entries tagged as No Charge |
| Do Not Bill | Total hours of time entries tagged as Do Not Bill |
| Business Hours | Labor / Actual hours spent working within business hours |
| Non-Business Hours | Labor / Actual hours spent working outside of business hours |
| Daily Span | Latest time entry End Time - less the earliest time entry Start Time of each member for each day |
| Labor Hours | Total actual hours worked based on time entries |
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The Summary dashboard shows key team metrics and highlights the Utilization, Realization, and Billable Utilization for the selected date range. It also has column charts that show the monthly trend for these metrics over the last 12 months.
Available The available slicers are : Business Group, Team, Technician, and Date Range slicers.
Team Utilization - Comparison Dashboard
This dashboard contains a table that shows a breakdown of key KPIs on a per-technician level to allow Managers managers to review the performance of specific teams /or individuals. For a quick view, it It also has graphs showing the top technicians /or teams in terms of utilized and realized hours.
Available The available slicers are : Business Group, Team, Technician, and Date Range slicers.
Team Utilization - Compare Periods Dashboard
This dashboard has 2 two similar tables showing the breakdown of KPIs on a per-technician level to allow users to compare an individual's utilization across different periods or against other members.
Available The available slicers are : Business Unit, Team, Technician, and Date Range slicers.
Team Utilization - Compare Teams Dashboard
This dashboard has 2 two similar tables showing the breakdown of KPIs on a per-team level to allow users to compare a team's utilization across different periods or against other teams.
Available The available slicers are : Business Unit, Team, Technician, and Date Range slicers.
Team Utilization - Work Category Dashboard
This dashboard shows recorded hours for each Work Category and Business Unit on a per-team /or technician level.
Available The available slicers are : Business Group, Team, Technician, and Date Range slicers.
Team Utilization - Non Non-Billable Time Dashboard
This dashboard gives a complete breakdown of time entries tagged as Do Not Bill or No Charge on a per-team and technician level. Also It also shows the proportion of non-billable time recorded against customer and internal teams.
Available The available slicers are : Business Group, Team, Technician, and Date Range slicers.
Team Utilization - Daily Time Span Dashboard
This dashboard shows a comparison between the computed Total Daily Span (hours spent by a technician) and Total Labor Hours (hours logged for work by a technician).
Available The available slicers are : Team, Technician, and Date Range slicers.
Team Utilization - Daily Chart Dashboard
This dashboard shows the daily average and trend for the following KPIs : Utilization, Realization, Billable Utilization, Do Not Bill, and No ChargeAvailable . The available slicers are : Business Unit, Team, Technician, and Date Range slicers.
Team Utilization - Weekly Chart Dashboard
This dashboard shows the weekly average and trend for the following KPIs : Utilization, Realization, Billable Utilization, Do Not Bill, and No Charge.
Available The available slicers are : Business Unit, Team, Technician, and Date Range slicers.
Team Utilization - Non-Business Hours Dashboard
This dashboard gives a breakdown of Time Entries under Non-Business Hours on a per-technician and date entry level.
Available The available slicers are : the Business Unit, Team, Technician, and Date Range .
slicers.
Team Utilization Suites Settings for App Package
- Internal Company Selection: Allows users to select which among their companies should be tagged as internal. These will not be included in the computation of Realized Hours.
- ConnectWise Team Name Formlist: If the user does not want to utilize the ConnectWise mapping for Job Title, the user can list down all technicians and assign a team to each one.
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