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- Edit the widget where the child ticket needs to be excused or removed.
- Modify the Dataset settings. On the Widget Builder screen, click the Datasets icon and click Edit.
- Add a new condition to the filter. Scroll down on the Dataset window and click the
button on the Filter section.
- Select Parent > Equals > (Empty) and click Save.
- Click Save and Continue on the Alert prompt that appears.
- View the widget and verify the exclusion.
Note: These steps apply to ConnectWise Manage only. Not all datasets have the parent field. If you wish to have it available in a dataset, please reach out to MSPbots Support at support@mspbots.ai.
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