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MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
These are the steps on how to exclude or remove child tickets from widgets:
- Edit the widget where the child ticket needs to be excused or removed.
- Modify the Dataset settings. On the Widget Builder screen, click the Datasets icon and click Edit.
- Add a new condition to the filter. Scroll down on the Dataset window and click the
button on the Filter section. 
- Select Parent > Equals > (Empty) and click Save.
- Click Save and Continue on the Alert prompt that appears.
- View the widget and verify the exclusion.
Note: These steps apply to ConnectWise Manage only. Not all datasets have the parent field. If you wish to have it available in a dataset, please reach out to MSPbots Support at support@mspbots.ai.
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MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!