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Removing a user from your company's Microsoft AAD account will also remove that user from the MSPbots app. A user's access to MSPbots is automatically disabled as soon as the data sync runs, which is 10 minutes after the account is deleted from the directory.
You can also manually delete a user from MSPbots with the following steps:
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This procedure is done only by someone who has an enabled account in your company's AAD and only when you need to manually disable an account in MSPbots. It also requires admin access to MSPbots. Once disabled, the user can no longer log in and use the MSPbots app. |
- Log in to MSPbots as an admin. Go to Settings > User Management.
- On the User Management tab, find the user that needs to be disabled.
- Click the edit or Pen icon to show the Edit pop-up.
- On the Status box, click on the toggle switch to disable the user.
- When the warning message appears, click the Disable the user button. If you want to disable the notifications only, click Turn off user's message switch.
Click Confirm on the Edit window to save the modification.
Info To re-enable the account, turn on the toggle switch in Step 5. This will be successful if the account is not yet disabled in your company's directory
This article is for clients who want to remove the user accounts of individuals who are no longer with their company. It shows how to change a user's account status from Enabled to Disabled in User Management.
Note: This procedure can be performed by an admin only. Once disabled, the individuals assigned to the disabled accounts can no longer log in and use the MSPbots app.
When a user is removed from your AD account, it will be automatically synced in 10 minutes and disabled in MSPbots.
This process is only for you to use if you have someone is enabled in AD, but you need manually disable them in MSPbots.
To disable a user account in the MSPbots app:
- Log in to the MSPbots app as an administrator.
- Click Settings on the menu and select User Management.
3. On the User Management tab, locate the user account that needs to be disabled.
4. Click the Edit button.
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6. Click the Confirm button to save the changes.
7. On the User Management tab, check if the user is no longer on the list. This confirms that the user is already disabled.
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