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1. Open the N-able Benchmarking app.
2. Go to Settings and select N-able Benchmark - Headcount Input.
   
   
3. Refer to the widget for N-able Headcount Q Benchmark Reference-Last Quarter Hours Allocation for the auto-calculated allocation percentage results between your Professional Services, Managed Services, and Non-Ticket Service Tickets Hours. 
   
   
4. Scroll down to the N-able Headcount Form Input section and allocate your % Labor FTE for each headcount. You can override or use the Q27 and Q29 IT Professional Services Resources Direct Labor FTE previous quarter results. For each column, input your member % Labor FTE Count per Qs resources. This includes the allocation for IT Managed Services, IT Professional Services, Sales and Marketing, Management, All other costs, and Resources Not Included.
   
   The percentage allocation should be in decimal values (total 1.00 max value). 
   
   The Advance Headcount switch allows the user to input Qs data with more granularity and provides a comprehensive view of labor costs, enabling better decision-making, cost control, resource optimization, and improved overall efficiency and performance within your MSP.
   
   When the Advance Headcount switch is enabled, the direct labor calculations for the following Qs are more detailed: 
   • [Q27] Subtotal - Managed Services Resources
   • [Q27a] IT Tier 1 Managed Services Resources Direct Labor Contribution 
   • [Q27b] IT Tier 2 Managed Services Resources Direct Labor Contribution
   • [Q27c] IT Tier 3 Managed Services Resources Direct Labor Contribution
   • [Q27d] IT Triage Managed Services Resources Direct Labor Contribution
   • [Q27] Subtotal - Managed Services Resources 
   • [Q29] Subtotal - Professional Services Resources 
   • [Q29a] IT Tier 1 Professional Services Resources Direct Labor Contribution
   • [Q29b] IT Tier 2 Professional Services Resources Direct Labor Contribution
   • [Q29c] IT Tier 3 Professional Services Resources Direct Labor Contribution
   • [Q31] Subtotal - Sales and Marketing Resources 
   • [Q31a] "Hunter" Sales Resources Direct Labor Contribution
   • [Q31b] "Farmer" Sales Resources Direct Labor Contribution
   • [Q31c] Hybrid "Hunter/Farmer" Sales Resources Direct Labor Contribution
   • [Q31d] Inside Sales Resources Direct Labor Contribution
   • [Q31e] Marketing Resources Direct Labor Contribution
   • [Q31f] Sales and Marketing Admin Resources Direct Labor Contribution
   • [Q31g] Sales and Marketing Management Resources Direct Labor Contribution
   • [Q33] Subtotal - Management Resources
   • [Q33a] Other Middle Management Resources Direct Labor Contribution
   • [Q33b] C-Level Resources Direct Labor contribution
   • [Q34] Subtotal - All Other Cost of Goods Resources 
   • [Q34a] All Other Nonrecurring Cost of Goods Resources Contribution
   • [Q34b] All Other Recurring Cost of Goods Resources Contribution 
     
      To show top-level values only, switch the Advance Headcount toggle off. 
     
     
5. Click Submit. The data entered in the form will be the basis for calculation. 
6. You can click +Add if more headcounts need to be added then repeat Steps 4 to 5.

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