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- Open the NextTicket for ConnectWise app by navigating to Apps > NextTicket.
- Next, click Settings and select Priority Rules.
- Find the Assigned User Due Date priority rule and provide the following settings for the rule:
Due Date - Select After or Before the due date
Mins - Input the amount of time (in minutes) before or after the due date
Assigned to - Select the user to whom the ticket is assigned to
Points - Input the number of points you want to give for this rule. - Slide the switch to turn it ON.
- Click the eye icon to save the new rule. This will also open a window where you could test how the new settings will affect prioritization.
- Review the updated list of priority tickets that come up on the Test Passed Data window. It should now show tickets that follow new the rule you have set and should look like the following:
Notice that the first ticket on the list now has 1000 points assigned to it compared to the others with zero points. You are done once you confirm that the tickets list already shows the prioritization that you require.
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