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Page History
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Terms | Definition/Calculation |
|---|---|
| Tickets Resolved | Count of all tickets with a date resolved or date completed (if date resolved is not available) |
Average Time to Respond | |
| Average Time to Resolve | |
| Opened/Closed Same Day | Tickets with same date opened and date closed |
| Ticket Age | For open tickets, current date - date opened |
| Tickets | Count of all tickets date range selected |
| Labor | Count of all labor hours for date range selected |
Tickets Summary - Ticket KPIs
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Overview
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