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| Widget Name | Type | Description | Link Dashboard |
|---|---|---|---|
| CSAT Score - Current Month | Card Number | A card number displaying the CSAT score in % | Simplesat CSAT |
| Positive Ratings - Past 12 Months | Card Number | A card number displaying the total number of positive ratings | |
| Neutral Ratings - Past 12 Months | Card Number | A card number displaying the total number of neutral ratings | |
| Negative Ratings - Past 12 Months | Card Number | A card number displaying the total number of negative ratings | |
| Sentiment Breakdown - Past 12 Months | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings | |
| Ratings Over Time (Weekly) - Past 12 Months | Column Chart | A bar chart showing levels of each sentiment across previous weeks | |
| CSAT by Team Member | Grid | A table showing CSAT scores per team member in ascending order | |
| CSAT by Company | Grid | A table showing CSAT scores per company in ascending order | |
| Feedback Stream - Full | Grid | A table showing complete information of each feedback received | |
| Overall Net Promoter Score | Card Number | A card number displaying the NPS score | Simplesat NPS |
| Positive Ratings - Past 12 Months | Card Number | A card number displaying the total number of positive ratings | |
| Neutral Ratings - Past 12 Months | Card Number | A card number displaying the total number of neutral ratings | |
| Negative Ratings - Past 12 Months | Card Number | A card number displaying the total number of negative ratings | |
| Sentiment Breakdown - Past 12 Months | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings | |
| Ratings Over Time (Weekly) - Past 12 Months | Column Chart | A bar chart showing levels of each sentiment across previous weeks | |
| NPS by Company | Grid | A table showing NPS scores per company in ascending order | |
| NPS by Customer | Grid | A table showing NPS scores per customer in ascending order | |
| Feedback Stream - Full | Grid | A table showing complete information of each feedback received | |
| Average CSAT Score - Current Month | Progress Tracker | A progress tracker displaying the average CSAT score in the current month | Simplesat CSAT Last 90 Days |
| Average CSAT Score - Previous Month | Progress Tracker | A progress tracker displaying the average CSAT score from the previous month | |
| Average CSAT Score - Last 90 Days | Progress Tracker | A progress tracker displaying the average CSAT score in the last 90 days with conditional formattingfor the previous month | |
| CSAT Score Last 90 Days | Card Number | A card number progress tracker displaying the average CSAT score for the last 90 days in %previous month | |
| Line Chart - Sentiment | Line Chart | A line chart showing levels of each sentiment across previous weeksprogress tracker displaying the average CSAT score for the last 90 days | |
| Customer Satisfaction Summary | Grid | A table showing complete information of each ratings from customers | |
| Weekly Client Feedback | Pie Chart | A pie chart showing % of positive and negative feedback for the week |
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