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| Widget Name | Type | Description | Link Dashboard |
|---|---|---|---|
| CSAT Score | Card Number | A card number displaying the CSAT score in % | SimpleSAT CSAT |
| Positive Ratings | Card Number | A card number displaying the total number of positive ratings | |
| Neutral Ratings | Card Number | A card number displaying the total number of neutral ratings | |
| Negative Ratings | Card Number | A card number displaying the total number of negative ratings | |
| Sentiment Breakdown | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings | |
| Ratings Over Time | Column Chart | A bar chart showing levels of each sentiments across previous weeks | |
| CSAT By Team Member | Grid | A table showing CSAT scores per team member in ascending order | |
| CSAT By Company | Grid | A table showing CSAT scores per company in ascending order | |
| Feedback Stream - Full | Grid | A table showing complete information of each feedback received | |
| NPS Score | Card Number | A card number displaying the NPS score | SimpleSAT NPS |
| Positive Ratings | Card Number | A card number displaying the total number of positive ratings | |
| Neutral Ratings | Card Number | A card number displaying the total number of neutral ratings | |
| Negative Ratings | Card Number | A card number displaying the total number of negative ratings | |
| Sentiment Breakdown | Pie Chart | A pie chart showing % of positive, neutral, and negative ratings | |
| Ratings Over Time | Column Chart | A bar chart showing levels of each sentiments across previous weeks | |
| NPS By Company | Grid | A table showing NPS scores per company in ascending order | |
| NPS By Customer | Grid | A table showing NPS scores per customer in ascending order | |
| Feedback Stream - Full | Grid | A table showing complete information of each feedback received | |
| Average CSAT Score - Current Month | Progress Tracker | SimpleSAT CSAT Last 90 Days | |
| Average CSAT - Previous Month | Progress Tracker | ||
| Average CSAT Temp - Current Month | Progress Tracker | ||
| Average CSAT Temperature - Past 90 Days | Progress Tracker | ||
| CSAT Score Last 90 Days | Card Number | A card number displaying the CSAT score for last 90 days in % | |
| Sentiment Line Chart | Line Chart | A line chart showing levels of each sentiments across previous weeks | |
| Customer Satisfaction Summary | Grid | A table showing complete information of each ratings from customers | |
| Weekly Client Feedback | Pie Chart | A pie chart showing % of positive and negative feedback for the week |
How to install the SimpleSAT Dashboards Package?
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