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Table of Contents
Introduction
The SimpleSAT dashboards package is an integration that captures the customer satisfaction (CSAT) and net promoter score (NPS) data from the SimpleSAT tool and provides users a complete overview of the company's performance. It shows overall CSAT and NPS scores and breakdowns per company, per customer, and more. Users can click on any widget to drill down on specific metrics, making it easier to identify opportunities and resolve issues.
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SimpleSAT Dashboards sample view
Dashboard Information
Dashboard Name | Description |
|---|---|
| SimpleSAT CSAT | A dashboard showing overall CSAT score and its breakdown per team member, per company, per sentiment, and over time. |
| SimpleSAT NPS | A dashboard showing overall NPS score and its breakdown per team member, per company, per sentiment, and over time. |
| SimpleSAT CSAT Last 90 Days | A dashboard showing overall CSAT score and its breakdown per team member, per company, per sentiment, and over time. |
Widgets Information
| Widget Name | Type | Description | Link Dashboard |
|---|---|---|---|
How to install the SimpleSAT Dashboards Package?
1. Navigate to the MSPBots Apps page
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3. Select "SimpleSAT Dashboards Package" on the list. Then, click "Add" button.
How to view the SimpleSAT Dashboards?
1. Navigate to the MSPBots Apps page
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Overview
Content Tools