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The SimpleSAT dashboards package is an integration that captures the customer satisfaction (CSAT) and net promoter score (NPS) data from the SimpleSAT tool and provides users a complete overview of the company's performance. It shows overall CSAT and NPS scores and breakdowns per company, per customer, and more. Users can click on any widget to drill down on specific metrics, making it easier to review and improve company servicesidentify opportunities and resolve issues.
SimpleSAT Dashboards sample view
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Dashboard Name | Description | ||
|---|---|---|---|
| SimpleSAT CSAT | A dashboard showing overall CSAT score and its breakdown per team member, per company, per sentiment, and over time. | ||
| SimpleSAT NPS | A dashboard showing overall NPS score and its breakdown per team member, per company, per sentiment, and over time. | CSAT - SimpleSAT | NPS - SimpleSAT |
| SimpleSAT CSAT Last 90 DayDays | A dashboard showing overall CSAT score and its breakdown per team member, per company, per sentiment, and over time. |
Widgets Information
| Widget Name | Type | Description | Link Dashboard |
|---|---|---|---|
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3. Select "SimpleSAT Dashboards Package" on the list. Then, click "Add" button.
How to view the SimpleSAT Dashboards?
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2. Click "SimpleSAT Dashboards Package"
3. Hover into the "Dashboard" drop-down menu. Then, Click and select to view the specific Dashboard.
Overview
Content Tools