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Page History
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Name of the Bot | Trigger Script | Advance Scheduler Setting |
ConnectWise Manage NextTicket Rejected Alert |
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ConnectWise Manage NextTicket Rejected Ticket Summary Alert |
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ConnectWise Manage NextTicket Daily Utilization Alert |
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What is Alert and how can I edit
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the Alert Script?
The Alert toggle switch enables the sending of alerts. Switching it ON sends the alert messages to managers and members based on the conditions in the alert script setup. Alerts may be sent through Teams chat, Teams channel, email, or web messages. This switch is OFF by default.
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Name of Bot | Alert Script |
ConnectWise Manage Next Ticket Rejected Alert |
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ConnectWise Manage Next Ticket Rejected Ticket Summary Alert |
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ConnectWise Next Ticket Daily Utilization Alert |
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What is Escalate and how can I edit
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the Escalation Script?
The Escalate switch enables the bot to send an escalation message to the person or manager specified in the escalation setup. Escalation scripts are sent whenever members failed to perform tasks or corrective actions. This switch is OFF by default.
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Overview
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