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1. In the Detail tab, by default the Trigger toggle switch is ON which means that the bot is available and running.
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2. To edit the Trigger script details for each bot, click the "Design" tab.
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No | Bots Name | Trigger Script | Advance Scheduler Setting |
1 | Autotask Next Ticket Rejected Alert |
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2 | Next Ticket Rejected Ticket Summary Alert |
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3 | Autotask Next Ticket Daily Utilization Alert |
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2. By default, the Alert switch is OFF. To enable sending of alerts, switch ON the Alert toggle switch button.
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Once ON, the bots will now perform sending of emails to Managers and Members based on the Alert script setup.
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2. By default, Escalation switch is OFF. To enable Escalation, switch ON first the Alert switch and then the Escalation button.
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Once ON, the bot will escalate and send alerts to Managers and Members based on the Escalation setup.
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