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Page History
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List of Widgets and Features
| Widget | Name | Description | PSA Availability |
|---|---|---|---|
| Slicer | Company filter |
| This slicer detects the currently logged-in MSP's clients by their email address and will only display the data belonging to the company set in the client portal management. MSP's admin users can view all the companies listed. |
| ||
| Card Number | Open Client | Show the count of client open tickets. |
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| Waiting on Customer - Client | Show the count of tickets waiting on client response. |
| |
| Average to Respond | Show average time to respond in minutes for tickets updated in the last 14 days and status is not closed. |
| |
| Average to Resolution | Show average time to resolution in minutes for tickets updated in the last 14 days and status is not closed per Client. |
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| Pie Chart | Opened Last 14 Days By Type | Show the count of tickets opened in the last 14 days by type. |
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| Column Chart | Tickets Open by Tech - Client | Show open tickets (non-resolved tickets) by Technician per Client. |
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| Tickets Opened by Contact Last 14 days - Client | Show the count of tickets opened by contacts in the last 14 days. |
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| Tickets Opened vs Closed Last 14 Days - Client | Show the count of tickets opened by day and the count of tickets completed end of day for the last 14 days. |
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How to Access the Client Portal Dashboard Template
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Overview
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