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Page History
Dashboard showing card number
A dashboard showing several widgets depending on the selected Board name. See below details
Widgets
- Opened Today: Displays the number of opened tickets today. This excludes canceled tickets
- Closed Today: Displays the number of closed tickets today
- Assigned: Displays the number of tickets with with assigned resource/s
- Unassigned: Displays the number of tickets with no assigned resource/s
- Stale: Displays the number of tickets with no updates within the last 7 days
- Open Tickets by Type: Pie chart showing the breakdown of open tickets by type i.e. Software, Network, Backup, Accounting etc.
- Open Tickets: Displays the number of open tickets for the last 14 days with status: Assigned, Complete, In-Progress, New, On-Hold and Reopened
- New Tickets: Displays the number of new tickets for the last 14 days
- Waiting on Customer: Displays the number of tickets with status Waiting on Customer for Service Desk board for the last 14 days
- MTTR vs HD Implementation:
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- A line
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- trend widget showing the total number of continuum tickets and average time to resolution
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- values in the last 60 days.
- Kill rate % this week: Displays the average rate to resolve ticket issues for the current week.
- Average time to resolution this week: Displays the average time in hours to resolve ticket issues for this week.
- All Billable Hours: Displays the total billable hours month to date
Overview
Content Tools