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| Products | Business Intelligence | BI + Process Automation | Next Ticket Manager | |
|---|---|---|---|---|
Product Description | A dashboard engine with dashboards and customizable reporting around all metrics that are important to operate an MSP, with unlimited Admins, snapshots, public dashboards, dataset mashup, and calculated metrics features. | A uniquely new product offering for MSPs that takes business intelligence to the next level with robotic process automation to eliminate the monotonous management task of communicating processes that are not meeting business standards within their team. The QA bots engine can provide MicroTraining via Teams Message for employees by QA their work in real-time, making it so much easier to ensure that employees are in compliance with company policy and rules. | An automated means to eliminate the laborious task of determining what ticket a tech should be working. Next Ticket Manager analyzes all of your open service tickets and will deliver to each available tech the right next ticket to work based upon the priorities you have established. | Accurate tracking of utilization is a fundamental requirement for every MSP. Inaccurate time tracking costs MSPs thousands of dollars in billable work that never makes it to an invoice and incorrect visibility into client profitability. The attendance Manager helps the employees increase utilization, have visibility about the presence and tickets being worked on, and also make sure you are in compliance with labor law for hourly employees. |
Pricing |
Check the Supported Integrations |
| $20/user/month | $3/user/month |
Services Options |
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Product Bundles
| A la Carte | Free Bundle | Startup Bundle | Professional Bundle | |
|---|---|---|---|---|
| Free | $499/m Minimum | $699/m Minimum | ||
| Business Intelligence | Start for $59/m | Limited Read-only Dashboards Free MSP Benchmarking dashboards | 4 Integrations | Unlimited |
| Process Automation | $1/bot/user/month or $20/user/month | 1 bot | 10 bots / user | Unlimited |
| Next Ticket Manager | $20/user/month | 1 user | Included | Included |
| Attendance Manager | $3/user/month | 2 users | Included | Included |
Email Support | Best Effort | 3 days SLA | 4 hour SLA | |
Phone Support | NA | Included | Included | |
| 8 weeks Onboarding Service | NA | $499 | Included | |
Concierge service | NA | 2 hours Included. $60/h after | Unlimited |
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Overview
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