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A bot's message may have a status of ready, received, and read.
Bot messages with the ready status are waiting to be delivered. This also could mean any of the following:
- The bot is preparing to send the message to the user.
- The bot is unable to send the message to the user due to several factors like:
- Teams from Integrations are not synced properly.
- MSPbots Teams App is not installed on a user's own Teams.
A received status means that the intended receiver has successfully received the bot message, while the read status means that the user has actually read the message already.
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A message with a received status but that is yet to be read means that the technician is ignoring the bot alert. On the other hand, if a message has both the received and read status, it means that the technician has read and possibly taken action from the alert. You may start seeing improvements in technician's attendance or ticket resolution time, depending on the goal of the bot alert.
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