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- Navigate to your MSPbots app and on the left side of the home page, click Data Connectors > scroll down to Autotask and click on "Config"
- Fill out the Information section
- For API User Name, enter the username (key) you noted earlier from Autotask
- For API User Password, enter the password (secret) key you noted earlier from Autotask
- Once both are entered, click Save and Synchronize
- If set correctly, you'll get a message stating the synchronization was a success.
- The input information is incorrect.
- Prompt information “500 INTERNAL_SERVER_ERROR - Internal Server Error at auto task remote server.”
- Re-enter the correct Username (Key) or Password (Secret).
Webhooks
https://www.autotask.net/help/DeveloperHelp/Content/APIs/Webhooks/WEBHOOKS.htm
Please configure webhooks according to the autotask documentation, and then register the webhooks interface on the MSPBots platform.
Click the Action "Register" button to complete the registration of the webhook interface.
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