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1. Navigate to your MSPbots app and  on the left side of the home page, click Data Connectors > scroll down to Autotask and click on "Config" 
   
   
2. Fill out the Information section
   • For API User Name, enter the username (key) you noted earlier from Autotask
   • For API User Password, enter the password (secret) key you noted earlier from Autotask
3. Once both are entered, click Save and Synchronize 
   • If set correctly, you'll get a message stating the synchronization was a success.
4. The input information is incorrect.
   
   • Prompt information “500 INTERNAL_SERVER_ERROR - Internal Server Error at auto task remote server.”
   • Re-enter the correct Username (Key) or Password (Secret).

Webhooks

https://www.autotask.net/help/DeveloperHelp/Content/APIs/Webhooks/WEBHOOKS.htm

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