The "Bots" page lists all the bots that are available for you, you . You can use this page to review the bots, turn the bots on/off, and change the settings of the bots.

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Creating a New Bot

Click the "New bot" Bot button to create a new bot by following and follow the wizard. MSPbots currently only released one kind of bot" Currently, only the Quality Assurance Bot "is available. 

Analytical

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Dashboard

Message ReportDashboard: This report displays all the messages generated by bots, you . You can use this report to review the bot messages and decide which bot should be adjusted.

Trigger ReportDashboard: This report display displays the message counts , and gives you an overview of which bots are generating the messages.

Usage ReportDashboard: This report shows how many people are using the bots in your own company.

List view vs. Grid view

The list view is more visually appealing than the Grid view, Grid view gives your and gives a quick overview of the bots. On the other hand, the Grid view shows more data on the same page.page including buttons for the Message Report, Trigger Report, and Usage Report. 

Request New Bot

If you have new ideas about some bots that you want us to develop, please submit a request there.by clicking the Request New Bot button. 

Select In Progress Status (PSA Status)

Many processes or bots related to tickets use the "in In progress status" status to trigger, if . If you have a different name of your "In Progress" for this status, please select it here.

Show All Integration Switch 

By default, we only show the integration the Show All Integrations switch shows only the bots for your connected Integrations, check integrations. Activating this switch will display all bots regardless if you have integration connected the bots available for all integrations, whether you have a connection with the integration or not. 

Master Message Switch Switch (Turn Off All)

In an urgent situation, this switch will prevent Some special or urgent cases may require you to disable all bot messages. The Turn off all button stops all the bots from sending messages to the end-user.