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The widgets available in the MSPbots Setup Report are listed and described below. Data that are displayed in green font indicates a good status. Data in red, however, indicates that action is required for that widget info.
Widget Name | Description |
Sync Error Integration | A sync error will result in inaccurate reports. This widget shows the number of integrations that are currently having sync errors. |
Unconnected Integration | Connecting to integrations allows you to maximize the benefits of MSPbots. This widget shows the number of available integrations that are not connected and ready for setting up. |
Azure AD Authorization | Syncing the AAD to MSPbots eliminates the need to manually update and sync the user directory. This widget shows whether or not AAD authorization is complete and successful. |
Main Bot Switch | Bots need to be activated for the alerts to work. This widget shows if the main bot switch is on or off. |
Missing Manager Info | Manager info is important for escalation. This widget shows how many users do not have corresponding manager info in their accounts. |
Users Missing Job Titles | Having job title information is important because some bots use job titles as a filter. This widget shows how many users do not have job title information. |
Not Guest User with PSA Account | Users with PSA accounts may get disabled accidentally. This list will ensure they are correct. Exclude the user that is disabled in AAD. |
Ticket “In Progress” Status Setting | This widget shows if the “in progress” setting is already set up. |
Bot Messages Count Last 7 Days | If the bots are enabled, this widget shows how many bots were generated in the last 7 days. It also shows how many have been received and read over the same period. |
PSAU without Home Channel | This shows how many PSAUs do not have the home channel setting. |
Number of users have no work schedule | This widget shows the number of users without assigned work schedules. |
Users with message switch off users | This displays the number of users whose message is switched off. |
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