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• The MSPbots OpenAI Ticket Sentiment Analysis Bot is designed to analyze the sentiment or overall tone of a ticket summary. This analysis is useful when your MSP receives multiple tickets in a day. By returning negative sentiments and sending alerts directly or via messages in chat channels, the bot helps service managers and technicians to be aware of any negative sentiment in a ticket. They can then prioritize and work on such tickets immediately, ensuring prompt and efficient resolution.

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