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What are the benefits of using OpenAI Ticket Sentiment Analysis?
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Sentiment analysis is valuable in gauging customer satisfaction, improving service delivery, and maintaining a positive brand image. Using the OpenAI Ticket Sentiment Analysis Bot is beneficial in the following areas and more:
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- Slightly Negative
- Negative
- Very Negative
Required applications and permissions
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Ensure that you have the following before you start using this bot:
- Admin role for setting up bots
- ConnectWise Integration
- OpenAI integration
- Working bots
How to use the OpenAI Sentiment Analysis Bot
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Before using the OpenAI Sentiment Analysis Bot
- Set your billing limit with OpenAI.
- Set up and complete the API setup for the OpenAI Integration with MSPbots.
Accessing the OpenAI Sentiment Analysis Bot
Once the OpenAI integration is completed and verified, open the bot with the following steps:
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If you want to clone it and create your own copy of it, click Yes on the Tips pop-up window.
Cloning the OpenAI Sentiment Analysis Bot template
After accessing the bot, click the ellipsis icon and click Clone to automatically add the cloned copy of the bot to the My Bots tab. For more information on cloning a template bot, refer to How to Clone a Bot Template.
Viewing the bot blocks and settings
To see the bot design:
- Go to the My Bots tab and click the OpenAI Ticket Sentiment Bot to open it.
- Once the OpenAI Ticket Sentiment Bot is open, click Design to view the bot blocks containing the bot configurations similar to the example shown below.
What are the bot settings and filters?
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You can tweak the OpenAI Sentiment Analysis Bot until it returns the result for your requirements. Do this by creating filters for specific Ticket Types, Boards, Statuses, and others on the bot blocks.
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To modify or set new alert and/or escalation messages, refer to section "4. Define the alert script" in the article How to Create a Bot.
Pricing for MSPbots OpenAI Sentiment Analysis Bot
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OpenAI ChatGPT 3.5 Turbo's pricing is on a per 1,000 token basis. You may need to confirm the context through your OpenAI billing.
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