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- Log in to the MSPbots app using your Office 365 account.
- Navigate to Bots on the left menu then click the New Bot button on the Bots screen.
You can also start creating a bot from a widget on your dashboard. Click the ellipsis button and select Create Bot.
- Choose how to start creating your bot. In the Create a new bot window, select Start From Blank or Start From Bot Template, then click on a bot type.
- Start From Blank - Select this option to create a new bot customized according to your needs.
New Integration Trigger - Select this bot type to create a bot triggered by integration events.
Trigger - Select this bot type to create a bot triggered by specific conditions in datasets or widgets.
Real-time Data - This bot type creates a bot triggered by user-selected data from a data synchronization source. For example, if the user sets up ConnectWise Manage-Ticket, a new ticket created in the ConnectWise Manage app and synchronized to MSPbots will trigger the bot.
Teams Command - Select this option if you want commands sent thru MS Teams to trigger the bot.
- Start From Bot Template - Select this option to customize a fully functional bot according to your needs. You can choose from the list of available templates for available to your PSA.
- Start From Blank - Select this option to create a new bot customized according to your needs.
- Next, do the following steps in the Create a new bot window:
- Enter a name in the Bot Name field.
- Identify the Role that will have access to the bot.
- Select one or multiple Tags to label the new bot you create.
- Type a clear Description of the bot. (Recommended)
- Click the Continue button to open the tab with the details and settings for your new bot.
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