N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here
for more info!
Page History
Order | Column Name | Explanation |
---|---|---|
1 | NextTicket User | User who requested the NextTicket. |
2 | Number of Dispatched Tickets | Total number of unique tickets requested from NextTicket. |
3 | Number of Worked Tickets from NextTicket | Number of tickets that have time entries from the PSA and were dispatched from NextTicket. |
4 | Number of Rejected Tickets | Total number of tickets rejected from NextTicket. |
5 | Tickets Updated in Autotask | Number of tickets with time entries in the PSA that were updated in Autotask. |
6 | NextTicket Utilization Rate | Calculated by dividing the number of Worked Tickets from NextTicket by the number of Tickets Updated in Autotask. |
Overview
Content Tools