Page History

Member Details with Drill Shows member details with a drill-through for ticket idID, board name, summary resolved by, resolved date, and time_entry count. 

Shows a count of tickets resolved by a member that has equal to or less than 1-time entries. 

Member Details Shows the member details with Drill through for ticket idID, board name, summary resolved by, and resolved date

Shows each member's compliance to Priority 1 Response SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels.days 

Shows each member's compliance to Priority 1 Resplan SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels.days 

Shows each member's compliance to Priority 1 Resolution SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels.days 

Shows each member's compliance to Priority 2  SLA Compliance for each team member Response SLA Compliance over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels.days 

Shows each member's compliance to Priority 2 Resplan SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels.days 

Shows each member's compliance to Priority 2 Resolution SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels.

Shows each member's compliance to Priority 3 Response SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels.days 

Shows each member's compliance to Priority 3 Resplan SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels.days 

Shows each member's compliance to Priority 3 Resolution SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels.

Same Day Close Ticket Details for your team with our intuitive widget. This gauge displays Shows the number of tickets each member closed on the same day they the tickets were opened, per member resources. 

Member Details with Drill Shows the member details with drill-through for ticket id, board name, summary resolved by, resolved date, and time_entry count.  

Shows a count of tickets resolved by a member that has equal to or less than 1-time entries. 

Member Details with Drill Shows member details with drill-through for ticket id, board name, summary resolved by, and resolved date

Shows each member's compliance to Priority 1 Response SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels.days 

Shows each member's compliance to Priority 1 Resolution SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels. Priority is based on the settings on the Team GPS settings. days   

Shows each member's compliance to Priority 2 Response SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels.days 

Shows each member's compliance to Priority 2 Resolution SLA Compliance for each team member over the last 7 days . Gain insight into individual performance with a clear and concise visual representation of compliance levels. Priority is based on the settings on the Team GPS settingss

Shows each member's compliance to Priority 3 Response SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels.days 

Priority 2 Shows each member's compliance to Priority 3 Response SLA Compliance for each team member over the last 7 days. Gain insight into individual performance with a clear and concise visual representation of compliance levels. Priority is based on the settings on the Team GPS settings. days   

Shows a detailed breakdown of each member's billable hours in the last 7 days per memberdays 

Shows Productive Time the productive time per member in the last 7 days. days 

This report shows Shows the number of late time entries for each member over the past 7 days. Late time entries are calculated as the difference between the start time and the date created time of the time entries. 

Shows Billable Time each member's billable time per member in the last 7 days.

Count Shows the count of each member's unscheduled leave for the last 7 days per member. 
Count if the time entry charge or work role is as selected as PTO in the settings. days 

Shows the Team GPS CSAT daily scores in the last 90 daysComputation : Number of highest scores divided by the number of responses group by response date

Shows the Team GPS daily CSAT Response Rate in the last 90daysComputation : 
Number of responses divided by the total number of survey per survey date90 days

Shows the Team GPS CSAT Scores per resource /or technician in the last 90 days

Computation : 
Number of highest scores divided by the number of responses grouped by resource/technician

Shows the Team GPS daily CSAT Response Rate per resource /or technician in the last 90 daysComputation : 
Number of responses divided by the total number of survey group by resource/technician days