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1. Eureka Process Template - Finance Dashboard

   
   This dashboard shows how your company measures against metrics like the EBIDTA and daily sales outstanding. The widgets on this dashboard are: 
   • MSP Coverage Ratio - This widget calculates the MSP Coverage Ratio using the formula: MRR/Expenses. 
   • EBIDTA Last  Month - This widget calculates and displays the EBITDA from the previous month. 
   • AR > 30 Days - This widget shows the account receiveable from more than 30 days.
   • DSO Last Month - This widget shows the Days Sales Outstanding from the last month.
   • DSO Current Year - This widget shows the Days Sales Outstanding for the current year.
   • Cash Generation Last Month - This widget shows the cash generation for the last month. 
   • Vendors Analysis - This table analyzes the vendors according to the amount in the current month and the average in the last 5 months, then compares the current to the average in the last 5 months. 
     
     

2. Eureka Process Template - Service Delivery Dashboard

   
   This dashboard shows how your company scores on metrics like response and resolution times and allows data filtering with the date slicer. The widgets on this dashboard are:
   • Avg Resolution Time - This is the average time in resolving a ticket minus the time it was waiting. The average response time is in minutes. 
   • Avg Response Time - This is the average time in responding to a ticket. The average response time is in minutes.
   • Number of tickets greater than resolution time SLA but less than 7 days 
   • Number of tickets greater than response time SLA but less than 7 days
   • Number of tickets with over 2 labor hours spent  

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How can I update the Eureka Process

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Dashboard results? 

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You can include boards and queues and exclude companies from the data shown in the dashboards. 

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