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Below is what the Utilization-stats reviewer block with the fields looks like.
Definition of message
What are the fields in the Utilization-stats block of the Tech Stats Reviewer bot
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Field Name | Description | Location in the Bot Message |
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{timeEntryHours} | This field is for the total time logged by the user in the third-party ticketing system. | You can find this field message in the following sections of the notification: |
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Message
Field
Definition
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{ |
attendanceHours} |
{attendanceHours}
This field is for the user's attendance hours logged in the MSPbots system. |
{utilization} |
This field is for the ratio of the {timeEntryHours} to {attendanceHours}. |
{overlappedTimeEntry} | This field is for logged tickets with overlapping times on the same day. | Found over Overlapped time entry - You have an overlapping time entry: {overlappedTimeEntry}. Please go to the {clickHere} to fix this. |
{ |
ticketIds} |
This field is for the IDs of third-party tickets. | Found in progress tickets - The following tickets are still in progress: {ticketIds}. Please click the link and change the ticket status before you leave |
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Overview
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