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  • Definition of message fields in the Utilization-stats block of the Tech Stats Reviewer bot.
Order

Message

Field

Definition

1
  • Utilization < 85% - Your non-overlapping utilized work hours are {timeEntryHours}. Meanwhile, your total work hours are {attendanceHours}. Your utilization rate today is {utilization}, vs. your company's standard of 85-100%. Please review your {calendar} to add the missing time entries.
  • Utilization >=85% - Your non-overlapping utilized work hours are {timeEntryHours}. Meanwhile, your total work hours are {attendanceHours}. Your utilization rate today is {utilization}.

{timeEntryHours}

Total duration of time logged by the user in the third-party ticketing system.
2

{attendanceHours}

User's attendance hours in the MSPbots system.
3

{utilization}

The ratio of {timeEntryHours} to {attendanceHours}.
4Found over Overlapped time entry - You have an overlapping time entry: {overlappedTimeEntry}. Please go to the {clickHere} to fix this.{overlappedTimeEntry}Tickets in which the user has logged overlapping time on the same day.
5Found in progress tickets - The following tickets are still in progress: {ticketIds}. Please click the link and change the ticket status before you leave.{ticketIds}IDs of the third-party tickets.

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