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- Date Range - Select the date or date range to generate data specific to your chosen time.
- Service Location - Select In-house, On-site, or Remote to compare utilization and budget hours for the different locations.
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What are the CrushBank bots?
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This bot monitors the budget allocated per ticket and notifies the ticket owner if the actual hours reach a specific % of the budget hours. Below is the notification template for this bot.
Ticket Closing Below Budget
This bot monitors tickets that are closed even if the target budget hours are not met. Below is the notification template for this bot.
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The CrushBank bots are set to send escalation messages to the ticket owner by default. To modify the escalation settings, refer to Set the escalation script section of the article How to Create a Bot. |
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Overview
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