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You need a successful Syncro MSP integration with MSPbots before performing the steps below. Refer to the article SyncroMSP Integration Setup for help connecting SyncroMSP to MSPBots. |
This article discusses the following shows these steps for designing the bot that will to delete SyncroMSP tickets:
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Add a REST API Call block.
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- Click on the Trigger block, then click on the plus icon, and select Add a Block.
- Select the new blank block.
- Enter REST API Call in the search bar, and click the action REST API Call to add the block.
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- Enter the following information in the REST API Call configuration window:
- URL - Enter your SyncroMSP URL. Example: https://yourdomain.syncromsp.com/(TicketId}.
- Integration - Select Syncro.
- Method - Select delete.
- Headers - No need to add data.
- Params - No need to add data.
- Click Next to proceed to the Delete MSPbots Tickets window.
- Click Next in the Delete MSPbots Ticketswindow to open the Alert settings.
- Enter the following information in the REST API Call configuration window:
Configure the Alert settings.
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