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Table of Contents
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Create a new bot.

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    1. Log in to the MSPbots app using your Office 365 account.
    2. Navigate to Bots on the left menu then click the New Bot button on the Bots screen. 
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    2. As an alternative, you
    1. Tip

      You can also start creating a bot from a widget on your dashboard.

    3. Click

    1. Hover over the ellipsis

    4. button and select 

    1. icon on the widget and select Create Bot. 

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    2. When the Create a new bot window appears, select Start From Blank > Trigger. 
    3. Fill the fields in the
    6. following fields
    1. Create a new bot window. 
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      • Enter a name in the Bot Name field.
      • Identify the Role that will have access to the bot. You can select multiple roles.
      • Add a clear Description of the bot. (Recommended)
      • Click More Edit and fill out the required fields.
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    2. When done, click the Save button. This action opens the screen with the details and settings for your new bot. 

Configure the trigger. 

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    1. On the screen with the bot details, click the Design tab to open the Trigger window. 
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    2. Do the following in the Trigger window:  
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      1. Under the section I want the bot to trigger when, identify the bot trigger by selecting Widget and SyncroMSP / SyncroMSP Ticket Status is to be deleted. from the dropdown menus. 
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      2. Next, define the trigger criteria in the meets the following criteria section. Hover over the plus icon and select +Add Group or +Add Condition. 
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        If you want to preview the data, click the Data Inspector icon. 
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      2. Then go to the I want the bot to run based on this schedule section and set the time and frequency for running the bot. 
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      2. When done, click the Finish button. You will be back to the screen with the bot's details.  

Add a REST API Call block.

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    1. Click on the Trigger block, then click on the plus icon, and select Add a Block.
    2. Select the new blank block.
    3. Enter REST API Call in the search bar, and click the action REST API Call to add the block.

Add a Delete MSPBots Tickets block. 

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    1. Click on the REST API Call block, then click on the plus icon, and select Add a Block.
    2. Select the new blank block.
    3. Enter Delete MSPbots Tickets in the search bar, and click the action Delete MSPbots Tickets to add the block. 

Create the

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Alert block.

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    1. Click on the Delete MSPbots Tickets block, then click on the plus icon, and select Add a Block.
    2. Select the new blank block. Enter
    2. Enter
    1. Alert in the search bar, and click the action Alert to add the block. 

Review the trigger. 

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    1. Click the ellipsis iconImage Modifiedin the upper-right corner of the Triggerblock and select Edit.
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    2. Verify if the details in the Trigger
    3. window
    1. settings are correct. 
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    2. If the details are
    5. confirmed
    1. correct. click Next to proceed with configuring the REST API settings.  

Configure the REST API Call settings.

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    1. Enter the following information in
    2. Click Next to proceed to
    1. the REST API Call configuration window
    3. . 
  3. For url,  please enter "your SyncroMSP HTTP url/{TicketId}".
  4. For integration. select Syncro.
  5. For method，select delete. 
    6. For hesrders and params, please keep No Data.
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    1. :  
      • URL - Enter your SyncroMSP URL. Example: https://yourdomain.syncromsp.com/(TicketId}. 
      • Integration - Select Syncro.
      • Method - Select delete. 
      • Headers - No need to add data. 
      • Params - No need to add data. 
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    2. Click Next to proceed to the Delete MSPbots Tickets window. 

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    2. Click Next

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    1. in the Delete MSPbots Ticketswindow to open the Alert settings.
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Configure the Alert settings. 

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To set up the bot alert, follow Step 4 in the article configuration window. Follow the prompts on the page to configure the Alert block according to your preferences.Please refer to: How to Create a Bot#4Bot.Definethebotalertscript.
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Save your Settings.

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Click Save in the upper-right corner of the bot settings window to save your settings.
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