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• Click Test All to test the calculation result for all the priority rules.

• Click Load Default All to load the default values for all the priority rules.

• Click Save All to save the changes for all the priority rules.

Best

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Practices in setting up the priority

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points

1. Interview your dispatcher or technician , and write down the rules to identify rules and conditions like this: If _____ (given scenario), then it is more/less importantshould be given more (or less) importance. 
2. Review each of Review the point rules one by one, and make sure you use the “Save and Test” button to test the rules one by one.you have identified. Use the Save & Test function to test each rule.
3. Use the Test all function User “test all” to balance the points between the rules and check if the prioritization brings up your expected result.
4. Ask the tech your technicians to start the trial, giving give the app a try and give you feedback.  
5. Adjust the rules and points when getting feedback from based on the dispatcher's or techstechnicians' feedback.
6. Keep Continue updating the next ticket for the next couple of weeks, it will get to a good enough point that you don’t need to do much anymore.rules and corresponding priority points for two weeks. The resulting prioritization should improve over time and you won't need to modify anymore. 
7. Request and create new rules that are not similar or duplicates of existing ones. Request new rules that don’t exist already.

What are the NextTicket priority rules and functions?

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