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- Go to Apps on the MSPbots menu.
- Find the Autotask Late Time Entry App and click it to open the app.
- Click Botsand select Autotask Late Time Entry Alert Bot.
- Click Design to open the Real-time Data window.
- Next, select Autotask-Timeentry as Data Source then click Next.
- When the DataFilter window opens, do not change the default settings and click Next.
- When the Alert window opens, go to the text for the Alert message , click on {Ticket #}, and click the Insert a token icon. and review if it meets your requirements.
- MNext, make sure {Ticket #} uses the dynamic token "{ticketNumber}" instead of "{ticketID}". The "{ticketNumber}" link redirects to your Autotask PSA system. Below is an example of the actual message generated:
- Click Next to open the Escalation window.
- Modify the default Escalation setup if needed and click Finish. If there is no change is done, proceed to click Finish.
- Lastly, go back to the Design tab and click Save to apply all the changes.
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