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This article shows how to change the sender's email address when sending emails.

To customize the sending address of outgoing emails

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1. Open the MSPbots app and go to Settings > System. 
2. Click Outgoing Mail in the upper right corner of the Settings tab.
   
3. Click Add and fill out the form. 
    
   
   

   Note
   title Important
   The value for the Password field is not your email login password but the App Password that you need to request from software providers like Microsoft. For example, if you are using Office 365, request the App Password from Microsoft's My Sign-Ins | Security Info page.

   
   
4. Click Test Connection at the bottom of the form to verify if your connection is successful. 
   
5. Once you have verified your connection, click Confirm to save the settings.  
   
   This action will prompt you to verify your email access. 
   
6. Open the verification email sent to the address you provided for configuration. Click the Verify link in the email. 
7. Your email address should now appear on the System tab. A Verified status signifies that the SMTP server configuration is complete. 
   
   
8. Check if the email you added now appears on the From dropdown selection of the Share Dashboard function. If it does, you can start sending reports and bot messages using this custom email. 
   
   Refer to the following articles for more information on sending snapshots and bot messages: 
   • Sharing a Dashboard Using the Snapshot Function 
   • How to Create a Bot - Define the bot alert script 
     
     

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