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Typing “nt” in MS Teams shows an error.
The nt command prompts Auto Ticket dispatch to send the next highest priority ticket to Teams. Using this command in Microsoft Teams may return the following error, especially when used for the first time:
Currently, the nt command applies the last filter used in the web UI. This requires users to access the NextTicket app before they could use it.
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2. Why does NextTicket Manager bring you up the same ticket all the time?
NextTicket brings up the same ticket each time the client types "nt". The client expects to see the next ticket in the queue after typing the command for the second time and onwards every time the command is used. or the third ticket after the third time the command is used. This article explains how NextTicket sends tickets when the nt command is received.
How the nt command of NextTicket Manager works
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3. Who can configure the bots and the different settings (filters, rules, etc)?
Only a user with Admin rights
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can modify the bot and the different settings in the app.
4. How can we I request for a new priority point rule?
You can request a new priority rule by clicking the
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Request New Rule
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button
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on the priority rules page.
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Our Support Team
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will receive your request and assess
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it for development. Please read the How to Request a New Rule for NextTicket for information on how to do this.
5. How to can I restrict certain users from accessing the app?
You can restrict certain users from accessing the app by removing their
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licenses. For more info, please read How to Assign and Remove a License for NextTicket Manager.
6. How can we request for a new field for filter?
Submit a request to MSPbots support so that they can reach out to the development team to add the field for the filter. Please read the How to Request a New Rule for NextTicket for information.
7. How can we delete a rule template?
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You can delete a rule template by clicking the delete icon for it. Please go to the NextTicket Manager Priority Rules for the instructions.
8. Will technicians see the points awarded to ticket tickets based on the MRR rule? (confidential)
No, only
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admins can see the points
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assigned to
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a ticket based on the MRR rule.
9. What happens to the rejected tickets?
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A ticket will be removed
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from the queue for
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an hour after rejection. The expectation within that one hour is for the admin to update the rules or settings so that ticket will
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be
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sent to
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the correct technician or it will not be a priority ticket. If no update was made within 1 hour the ticket will come back to the queue and the technician will get the ticket again.
10. Can we link the ticket ID hyperlink to our PSA’s fat client instead of the web client?
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