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This procedure applies to NextTicket for Autotask, NextTicket for ConnectWise Manage, NextTicket for Kaseya BMS, and NextTicket for Syncro. Users must have admin rights to perform these steps. |
Assign a license
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- Log in to the MSPbots app and go to Apps.
- Open the NextTicket and navigate to the upper right-hand section. Select Settings. > Assign License.
- On the Customize your purchase plan pop-up, click the + Addbutton.
- Click the name of the member you want to give access to the NextTicket app. This will put a checkmark beside the name and will add the member to the Paid Accounts list.
Note You can only add the maximum number of users allowed in your package. File a request through support@mspbots.ai, or update your plan if you need more user access.
- Click Save.
Remove a license
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- To remove a member's license, follow Steps 1 to 3 above.
- In Step 4, click on the member's name to remove the checkmark.
- Click Save.
What happens if a user has no license?
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Users and technicians without a license will see a No Permission error when they access the NextTicket Manager app.
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