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- Navigate to your MSPbots app and on the left side of the home page, click Data Connectors > scroll down to Autotask and click on "Config"
- Fill out the Information section
- For API User Name, enter the username (key) you noted earlier from Autotask
- For API User Password, enter the password (secret) key you noted earlier from Autotask
- Once both are entered, click Save and Synchronize
- If set correctly, you'll get a message stating the synchronization was a success.
- The input information is incorrect.
- Prompt information “500 INTERNAL_SERVER_ERROR - Internal Server Error at auto task remote server.”
- Re-enter the correct Username (Key) or Password (Secret).
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