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Table of Contents
Descriptions, triggers, and alert messages of the bots
| No | Bot Name | Description | Default Trigger | Default Alert Message |
|---|---|---|---|---|
| 1 | Halo Unassigned Tickets Alert Template | This bot sends the service dispatcher an hourly alert for the count of unassigned tickets that needs immediate allocation. | Unassigned Ticket Count > 0 Alerts every hour between 08:00 AM and 05:00 PM on Monday, Tuesday, Wednesday, Thursday, and Friday | Dear Dispatcher, There are {Ticket Count} unassigned tickets that need your attention. Why should you care? What you should do |
| 2 | Halo Too Many In Progress Alert Template | This bot alerts technicians when they have more than 2 tickets in the In Progress status. | Ticket In Progress Count > 2 Alerts every 5 minutes between 08:00 AM and 05:59 PM on Monday, Tuesday, Wednesday, Thursday, and Friday | Hi, {Technician}! You currently have {Ticket Count} tickets in progress. Please complete working on your In Progress tickets before working on a new one. You may check the details in the drill through here. |
Where to find the Halo template bots
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To locate the Kaseya BMS template bots:
- Login to the MSPbots app and navigate to Bots on the menu.
- Click the Templates Bots tab.
- Select Halo from the integration groups section to view the list of Halo template bots.
How to clone a template bot
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Read How to Clone a Bot Template for the guided steps in cloning a bot template.
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Overview
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