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The client sees a red number on Integrations in the MSPbots menu. What does it mean and how can it it be fixed?
Successful integrations are confirmed when you see a Success message, and a green triangle that shows your app's integration with MSPbots is running.
...
Sorry, authentication failed
To fix this error:
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, make sure that the credentials you entered to connect to MSPbots are correct and valid (not expired). If the sync error remains unresolved, message support@mspbots.ai for help.
- Red triangle or play button - This means that the connection is not running.
To fix this :
Run..error, make sure that the credentials you entered to connect to MSPbots are correct and valid (not expired). If the sync error remains unresolved, message support@mspbots.ai for help. - A red number and icon for API errors - This shows how many API errors are currently being encountered.
To fix this:- Hover over the red number and icon and click the click for detail link.
This action will show the details f the sync error and the number of failed synchronization.
- Go to...
- Find the API with the error and click the Sync Data icon. This will show an error pop-up.
- Click WIKI DOC LINK on the pop-up screen for the guide on how to verify if you have entered your credentials correctly.
If the sync error remains unresolved, message support@mspbots.ai for help. Next...
- Hover over the red number and icon and click the click for detail link.
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