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MSP Finance Team Financial Metrics Dashboard

The MSPFinance Dashboards Package is available to MSPBots users with ConnectWise Manage integration. This dashboard gives user a complete overview of the company's financial performance by providing reports on Expense and Revenue margins, Normalized EBITDA, Billable Professional Revenue and Utilization. These will give useful insights to enable Management in identifying financial problems quickly and implementing the necessary solutions.

This dashboard can be filtered by Date Range. Users can drill through most widgets to view more details and/or breakdowns.

Widget NameTypeDescription CalculationsSources for Calculations
Gross MarginCard Number

A card number showing the overall Gross Margin for the last 6 months including current month.

Gross Margin is Revenue minus Cost of Goods Sold (COGS) which is expressed here as a percentage of Revenue.

(Total Revenue - Total COGS) / Total Revenue

  • Xero P&L (SLI-Mapped): Revenue, COGS
Expense MarginCard Number

A card number showing the overall Expense Margin for the last 6 months including current month.

Expense Margin is the ratio of Expenses and Revenue

Total Expenses / Total Revenue
  • Xero P&L (SLI-Mapped): Revenue, Expense
Debtor amount over 60 days as % of debt 

Card Number

A card number showing the total amount of debts ageing for more than 60 days. Uses data for the last 9 months including current month.

Computed as the ratio of significantly overdue invoices and all aged receivables

Total of Invoices ageing over 60 days / Total Aged Receivables

(Note: data used are values as of 1st day of the month)
  • Xero: Debt > 60 days, Total Aged Receivables
Normalized EBITDA - Last 6 MonthsGridNormalized earnings before interest, taxes, depreciation, and amortization. 

Normalization method:
Net Income + dividends, pensions & other contributions - reasonable owner draw downs

Revenue + ITDA - Expense - COGS - Contrib & Drawdown
  • Xero P&L (SLI-Mapped): COGS, Expenses, Revenue, Interest, Taxes, Depreciation, Amortization
  • Xero: Contributions & Drawdowns
Gross Margin - Last 6 MonthsLine ChartLine Chart showing Gross Margin trend for last 6 monthsUses Gross Margin data for last 6 months
  • Xero P&L (SLI-Mapped): Revenue, COGS
% Billable Professional Utilization - Last 6 MonthsGridPercentage of Billable Professional paid hours that are logged as billable hours% Utilization = Total Billed hours / Total Worked hours
  • ConnectWise Manage: Utilization daily time entry billable hour
  • Teams: Utilization-Daily Total Work Hours
% Billable Professional UtilizationProgress TrackerShows % Utilization of billable professionals for period (in slicer)Uses Gross Margin data for the selected period.
  • ConnectWise Manage: Utilization daily time entry billable hour
  • Teams: Utilization-Daily Total Work Hours
Service Revenue per Billable Professional - Last 6 MonthsGridShows efficiency by computing for revenue generated per billable professionalTotal Service Revenue / Count of Billable Professional
  • Xero P&L (SLI-Mapped): Services One Time Revenue, Monthly Recurring
  • Teams: Utilization-Daily Total Work Hours
Revenue per Seat - Last 6 MonthsGridShows generated revenue per seat/unitTotal Revenue / (Number of units + Number of seats)
  • Xero P&L (SLI-Mapped): Revenue
  • Teams: Utilization-Daily Total Work Hours
Avg. Billable Professional Compensation - Last 6 MonthsGridShows average compensation paid to billable professionals

(Direct Wages + PAYE) / Count of Billable Professional

*Direct Wages for calculation as PAYE in mapping is 0

  • Xero P&L (SLI-Mapped): Direct Wages (while PAYE data is still 0)
  • Teams: Utilization-Daily Total Work Hours
Service Revenue to Direct Labor Ratio - Last 6 MonthsGridRatio to determine Service Revenue relative to cost of Billable Professionals

Service Revenue / (Direct Wages + PAYE)

*Direct Wages for calculation as PAYE in mapping is 0

  • Xero P&L (SLI-Mapped): MRR Revenue, Services One Time Revenue, Direct Wages (while PAYE data is still 0)
Service Revenue as % of TotalBar GraphShows trend of total revenue and % of service revenueService Revenue / Total Revenue
  • Xero P&L (SLI-Mapped): MRR Revenue, Services One Time Revenue, Revenue

MSP Finance Team Financial Benchmarks Dashboard

The MSPFinance Dashboards Package is available to MSPBots users with ConnectWise Manage integration. This dashboard gives user a complete overview of the company's financial performance by providing reports on Expense and Revenue margins, Normalized EBITDA, Billable Professional Revenue and Utilization. These will give useful insights to enable Management in identifying financial problems quickly and implementing the necessary solutions.

This dashboard can be filtered by Date Range. Users can drill through most widgets to view more details and/or breakdowns.

Widget NameTypeDescription CalculationsSources for Calculations
Gross MarginCard NumberGross Margin is Revenue minus Cost of Goods Sold (COGS) which is expressed here as a percentage of Revenue.

(default date range is Last 30 days)

(Total Revenue - COGS) / Total Revenue



  • Xero P&L (SLI-Mapped): Revenue, COGS
Expense MarginCard NumberExpense Margin is a ratio of Expenses and Revenue

(default date range is Last 30 days)
Total Expenses / Total Revenue
  • Xero P&L (SLI-Mapped): Revenue, Expense
Debtor amount over 60 days as % of debt 

Card NumberRatio of significantly overdue invoices to all aged receivables

(default date range is Last 30 days)
Total of Invoices over 60 days / Total Aged Receivables

(Note: data as of 1st day of the month)
  • Xero: Debt > 60 days, Total Aged Receivables
Normalized EBITDA - Last 6 MonthsGridNormalized earnings before interest, taxes, depreciation, and amortization. 

Normalization method:
Net Income + dividends, pensions & other contributions - reasonable owner draw downs

Revenue + ITDA - Expense - COGS - Contrib & Drawdown
  • Xero P&L (SLI-Mapped): COGS, Expenses, Revenue, Interest, Taxes, Depreciation, Amortization
  • Xero: Contributions & Drawdowns
Gross Margin - Last 6 MonthsLine ChartLine Chart showing Gross Margin trend for last 6 monthsUses Gross Margin data for last 6 months
  • Xero P&L (SLI-Mapped): Revenue, COGS
% Billable Professional Utilization - Last 6 MonthsGridPercentage of Billable Professional paid hours that are logged as billable hours% Utilization = Total Billed hours / Total Worked hours
  • ConnectWise Manage: Utilization daily time entry billable hour
  • Teams: Utilization-Daily Total Work Hours
% Billable Professional UtilizationProgress TrackerShows % Utilization of billable professionals for period (in slicer)Uses Gross Margin data for the selected period.
  • ConnectWise Manage: Utilization daily time entry billable hour
  • Teams: Utilization-Daily Total Work Hours
Service Revenue per Billable Professional - Last 6 MonthsGridShows efficiency by computing for revenue generated per billable professionalTotal Service Revenue / Count of Billable Professional
  • Xero P&L (SLI-Mapped): Services One Time Revenue, Monthly Recurring
  • Teams: Utilization-Daily Total Work Hours
Revenue per Seat - Last 6 MonthsGridShows generated revenue per seat/unitTotal Revenue / (Number of units + Number of seats)
  • Xero P&L (SLI-Mapped): Revenue
  • Teams: Utilization-Daily Total Work Hours
Avg. Billable Professional Compensation - Last 6 MonthsGridShows average compensation paid to billable professionals

(Direct Wages + PAYE) / Count of Billable Professional

*Direct Wages for calculation as PAYE in mapping is 0

  • Xero P&L (SLI-Mapped): Direct Wages (while PAYE data is still 0)
  • Teams: Utilization-Daily Total Work Hours
Service Revenue to Direct Labor Ratio - Last 6 MonthsGridRatio to determine Service Revenue relative to cost of Billable Professionals

Service Revenue / (Direct Wages + PAYE)

*Direct Wages for calculation as PAYE in mapping is 0

  • Xero P&L (SLI-Mapped): MRR Revenue, Services One Time Revenue, Direct Wages (while PAYE data is still 0)
Service Revenue as % of TotalBar GraphShows trend of total revenue and % of service revenueService Revenue / Total Revenue
  • Xero P&L (SLI-Mapped): MRR Revenue, Services One Time Revenue, Revenue